1. How do I place an order on Tunda.store?

  • Visit our official website at tunda.store.
  • Browse products, add them to your cart, and proceed to checkout.
  • Enter your delivery details and complete payment through our secure payment gateway, Flutterwave.
  • You’ll receive an order confirmation via email or SMS once your payment is successful.

2. What payment methods do you accept?

We accept the following payment methods through Flutterwave:

  • Mobile Money (MTN & Airtel).
  • Credit/Debit Cards (Visa, Mastercard, etc.).

3. Is it safe to pay on Tunda.store?

Yes! We use Flutterwave, a globally recognized and secure payment gateway, to process all transactions. Your payment information is encrypted and protected, ensuring a safe shopping experience.

4. How long does delivery take?

Delivery times vary depending on your location:

  • Within Kampala: 1–2 business days.
  • Upcountry: 3–5 business days.
    You’ll receive updates on your order status, including when it’s out for delivery.

5. Do you deliver outside Kampala?

Yes, we deliver across Uganda! Delivery fees may vary depending on your location.

6. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. Provide photos of the issue, and we’ll arrange for a replacement or refund.

7. Can I cancel or modify my order?

  • Cancellations: You can cancel your order if it hasn’t been shipped. Contact us immediately at shop@tunda.store / +256 703838120.
  • Modifications: Once an order is placed, modifications may not be possible. Please contact us as soon as possible to check if changes can be made.

8. What is your return policy?

We accept returns within 7 days of delivery for unused and resalable products in their original packaging. Please see our full Refund and Returns Policy for details.

9. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to monitor your order’s delivery status.

10. Are there discounts or promotions?

Yes! We regularly offer discounts, flash sales, and promotions. Follow us on social media and subscribe to our newsletter to stay updated on the latest deals.

11. How do I contact customer support?

You can reach us via:

  • Email: shop@tunda.store
  • Phone: +256 703 838 120
  • Live Chat: Available on our website during business hours.

12. How can I avoid scams?

  • Only shop on our official website: tunda.store.
  • Do not trust sellers claiming to be Tunda.store on social media or other platforms.
  • Always verify payment links and ensure you’re redirected to Flutterwave’s secure payment page.
  • Report any suspicious activity to us immediately.

13. Do you support local farmers and businesses?

Absolutely! We’re proud to partner with local farmers, artisans, and businesses to bring you fresh, high-quality products while supporting Uganda’s economy.

14. Can I become a supplier or partner with Tunda.store?

Yes! We’re always looking for reliable suppliers and partners. Contact us at supply@tunda.store with your details, and our team will get back to you.

15. How do I sign up for your newsletter?

Scroll to the bottom of our website and enter your email address in the newsletter sign-up box. You’ll receive updates on new arrivals, promotions, and more!

If you have any other questions, feel free to contact us. We’re here to help!