Refund and Returns Policy for Tunda.store

Effective Date: 13/02/2025

At Tunda.store, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, we offer a straightforward refund and returns process. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

You may be eligible for a return or refund under the following conditions:

  • The product is defective, damaged, or not as described.
  • The wrong product was delivered.
  • The product is unused, in its original packaging, and in resalable condition.

Non-Returnable Items:

  • Perishable goods (e.g., fresh produce, groceries).
  • Personalized or custom-made items.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.

2. Return Process

To initiate a return, follow these steps:

Step 1: Contact Us

  • Notify us within 24 hours of receiving your order.
  • Contact our customer support team at shop@tunda.store / +256 703838120 with the following details:
    • Your order number.
    • A description of the issue.
    • Photos of the product (if applicable).

Step 2: Return Approval

  • We will review your request and notify you of the approval or rejection within 3 business days.
  • If approved, we will provide instructions for returning the product.

Step 3: Return the Product

  • Pack the product securely in its original packaging.
  • Include all accessories, tags, and documentation.
  • Ship the product to the address provided by our team.

3. Refund Process

Once we receive and inspect the returned product, we will process your refund as follows:

  • Refund Method: Refunds will be issued via the original payment method (e.g., mobile money, credit/debit card).
  • Refund Timeframe: Refunds will be processed within 5–7 business days after we receive the returned item.
  • Deductions: The cost of return shipping (if applicable) and any restocking fees may be deducted from your refund.

4. Exchanges

If you would like to exchange a product, please contact us at shop@tunda.store / +256 703838120. Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 24 hours of delivery.
  • Provide photos of the damage or defect.
  • We will arrange for a replacement or refund at no additional cost to you.

6. Cancellations

  • If you wish to cancel an order, contact us immediately.
  • Orders can only be canceled if they have not yet been shipped.
  • If the order has already been shipped, you will need to follow the return process upon delivery.

7. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
  • Refund of Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

8. Non-Returnable Situations

We cannot accept returns or issue refunds in the following cases:

  • The product was used, damaged, or altered after delivery.
  • The return request is made after the 24-hour return window.
  • The product is non-returnable as per Section 1.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: shop@tunda.store
Phone: +256 703838120
Address: Kampala-Uganda